Refund & Credit Policy
StudioPass Platform • Digital Products & Telecom Services
1. Digital Communication Credits
StudioPass provides digital interaction packs (message credits, call credits, and poll votes). Because credits are digital goods available for immediate consumption, completed purchases are generally non-refundable once activated.
2. Eligible Refund Circumstances
- Duplicate Billing: If a mobile money provider charges multiple times for a single transaction.
- Uncredited Payment: If funds were debited but credits were not applied within 60 minutes.
- Technical Cancellation: If a paid live voice call was cut off due to infrastructure outage.
3. How to Request a Refund
Submit your details to hello@studiopass.ug or message our support desk on WhatsApp. Include your phone number, transaction ID, date, and amount. Inquiries are resolved within 24-48 business hours.